PLAYER SUPPORT

Luma Relay Support

Email support@outworldapps.com and include your phone model, operating-system version and Luma Relay version. Never include a store password, signing key or payment-card number.

How do I finish a puzzle? Tap tiles to rotate them clockwise. Every crystal and relay must connect to the tall hub, and all paths must meet another path. When every crystal is lit but the puzzle is incomplete, look for an open connection or disconnected relay.

How are stars awarded? The par is the fewest clockwise taps needed for the original starting layout. Match it for three stars. More taps can earn two or one. Undo counts as a rotation; requesting a hint caps the result at two stars. The timer never ends a run.

How do blueprints work? After completing a signal, use Share signal or Copy blueprint. Your friend opens Luma Relay, chooses Blueprints, and pastes the message or code. Their puzzle starts with the original layout.

How do I remove ads, and where is my Prism palette? The one-time Remove Ads + Prism purchase permanently removes interstitial ads and unlocks the Prism palette. Existing Prism owners receive both benefits without buying again. Open Settings or Atelier and choose Restore purchases with the same App Store or Google Play account that bought it. Pending purchases unlock after store approval. A network failure does not erase a previously verified entitlement. Apple and Google handle refunds through their stores.

When do ads appear? The entire first session is ad-free. Later, an interstitial can appear at a break after completing puzzles only when at least four puzzles have been completed and at least three minutes have passed between ads. Both limits apply. Ads never interrupt an unfinished puzzle, and you can continue if an ad cannot load. The permanent purchase suppresses all interstitials.

How do I change ad privacy choices? Open Settings and choose Ad privacy choices when that option is required for your region or privacy message. The current release requests non-personalized ads. This still involves advertising data processing described in the privacy policy. You do not have to buy anything to manage your choices.

Can I move progress to another phone? There is no Luma Relay cloud account or cross-platform progress sync. Local progress depends on your device's backup behavior. Purchased cosmetics can be restored on the same store platform/account; purchases do not transfer between Apple and Google.

What happens while I am away? After completing a signal, the colony can gather a small welcome-back stardust reward, capped at eight hours. The game calculates this when you return and does not keep a process running in the background.